Contracts awarded for the continuation of visa support services

Monday, January 25, 2016

Immigration New Zealand has awarded two contracts for the continuation of the provision of visa support services (Visa Application Centres (VACs)) to TT Services and VFS Global for 40 locations worldwide.

The contract term is from 1 May 2016 until 30 June 2019 (with two rights of renewal until 20 June 2023). The cost of VAC services will continue to be met through a user pays service fee.

For the majority of locations there is no change for the customer except in:

• Ho Chi Minh City, Vietnam - a change of provider from TT Services to VFS Global
• Manila and Cebu, the Philippines - a change of provider from PIASI to VFS Global
• Moscow, Russia - a change of provider from TT Services to VFS Global

In addition, two locations, Los Angeles and Vladivostok, will close permanently due to the low volume of paper applications and reasonable alternatives being available. These locations will cease operating by 1 May 2016.